| EMAC Frequently Asked Questions | Answers and links |
| I have lost my user name or password. How do I recover either my user name or password? | Please fill out a support ticket with NEMA to have your username reset. |
| How can I learn more about EMAC? | NEMA hosts a free online eLearning Center where you can learn about EMAC at your own pace. Register for an EMAC account, if you don't already have one, and then visit the eLearning center to get started! |
| Is there a glossary I can access? | Yes, here is our Glossary |
| How do I update my state information? | Once logged in, you can update your state and contact information: State Information |
| The EMAC site will not allow me to register for classes. | If you are unable to enroll in a course, verify you are logged into the website by looking at the top right of the screen to see if you need to login. If you still can't login, please fill out a Support Ticket. |
| How do I find out who my state EMA is? | State EMA |
| I created an account, but I did not receive a confirmation email and when I attempt to log in, the system returns an error message saying, "Username and password do not match or you do not have an account yet." When I attempt to reset the password, the system says "Failed to save user: Username in use. | Please contact NEMA so we can reset your access by filling out a Support Ticket. |
| I completed an online course and need to take the assessment. When I closed the screen, it shows I didn't complete the course. I did. | It is possible you didn't exit the activity. When exiting a course please use the "Exit Activity" link at the top of the page. Failure to use the "Exit Activity" link will result in course progress not being saved. |
| Do I have permission to use the EMAC logo? | The EMAC logo is a registered trademark. Please contact NEMA for permission to use the EMAC logo. Please fill out a Support Ticket |
| Unable to edit/update my state contacts. This is a role I am tasked with and have been able to perform in the past. | If you have the appropriate permissions in the EMAC system, you will see an "Update State Contacts & Info" in the dropdown menu under your name on the upper right hand side of the page. If you do not see this menu item, please contact NEMA. Please fill out a Support Ticket |
| I have never logged into the EMAC system. However, when I tried to create an account. The system claimed that I already have an account. How can I get access? | Please contact NEMA for assistance by filling out a Support Ticket |
| Is there a registration cost with EMAC? |
No there is no cost to register for an EMAC account. |
Must the governor do an emergency declaration in order for the state to utilize EMA resources? |
A governor must have a declaration in place in order for the state to receive resources through EMAC. Learn more about EMAC law here. hyperlink to EMAC law: State Process |