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Telecommunicator Emergency Response

EMAC and Telecommunicator Emergency Response VideoIn cooperation with the National Telecommunicator Emergency Response Taskforce (TERT), the Association of Public-Safety Communications Officials (APCO), and the National Emergency Number Association (NENA), NEMA EMAC Advisor Jack Jowett presented this 35-minute Webinar on "EMAC and Telecommunicator Emergency Response."

NEMA encourages the organization of telecommunicator resources under the TERT initiative.  TERT involves a comprehensive program that includes assistance to individual states in developing programs that would lead to the establishment of predetermined and selected trained teams of individuals who can be mobilized quickly and deployed to assist communications centers during disasters.

Further, NEMA encourages the use of the TERT typing as a starting point for developing a response-specific Mission Ready Package. 

Learn more about TERT by visiting the Telecommunicator Emergency Response Taskforce website.


  • Telecommunicator Models
  • NIMS - Telecommunications

If you need help building a Mission Ready Package for communications, the MRP models will help you get started.

altTo understand the relationship between the models and the response-specific Mission Ready Package, watch this short video.

Download a Mission Ready Package template

MRPs should be built in coordination with your home state emergency management agency (EMA).  Do not build an MRP unless your state EMA has authorized your resource as a deployable asset.

FEMA makes the following recommendations for telecommunicators in accordance with TERT:

Model Recommendations for Telecommunicator Emergency Response Taskforce (TERT) Deployment (6/2008)

Sample TERT Resource Typing Chart (6/2008)